This document was last updated on 25th June 2025.
We strive to meet and maintain the Web Content Accessibility Guidelines (WCAG) 2.2 to Level AA across all Blackbullion platforms (our web platform, mobile app, and services). This includes:
We follow best practices from the Web Accessibility Initiative (WAI), and accessibility is embedded into the development lifecycle of our platform, apps, and services.
Accessibility is a core pillar of our design and engineering principles, and we work hard to ensure that new content and features meet our commitment. However, as we continue to evolve and grow, some legacy content may not yet meet full compliance — we are improving these areas on a rolling basis.
Blackbullion is continuously developing and enhancing its digital services. While we aim to meet AA standards across all experiences, some legacy content may not yet fully comply. We are actively reviewing and upgrading this content on a rolling basis.
We’ve implemented the following features to enhance accessibility across Blackbullion’s digital services:
The majority of video content include optional subtitles. Click the "CC" button in the video player to enable captions.
The platform is fully navigable via keyboard. Users can access learning modules, funding applications, and account settings without the use of a mouse.
All content meets Level AA contrast ratios: a minimum 4.5:1 for standard text and 3:1 for larger text and interface elements. We avoid using colour as the sole means to convey information.
The platform works across devices and screen sizes, with support for zoom features and screen magnifiers.
Pages are structured with semantic HTML, logical heading hierarchies, and ARIA landmarks to support assistive technologies.
We use plain English, break up long paragraphs, and provide structured headings and lists to aid readability.
Accessibility is an ongoing journey, not a one-time project. Our internal Risk Committee — with oversight of accessibility, data protection, and information security — ensures that:
We value feedback from our users. If you encounter any accessibility issues or have suggestions for improvement, we want to hear from you.
Email us at: support@blackbullion.com
Accessibility tools and support: https://mcmw.abilitynet.org.uk